1. Do you take my insurance?
All our providers are considered out of network and do not accept any insurance plans or payments from insurance companies. This means that you are responsible for fees at each appointment.
However, many insurance companies will reimburse a portion of your payment. Our office can provide a “superbill” which you may use to submit claims to your insurance company. Our office does not submit claims on your behalf.
If you are interested in seeking reimbursement from your insurance, it is helpful to call your insurance company and ask what their current rates of reimbursement are for the following service codes:
-
Initial appointment: 90792
25 minute follow up appointments: 99213 + 90833
50 minute follow up appointments: 99213 + 90836
2. What’s the best way to cancel or reschedule my appointment?
Please contact your provider directly via email or office phone. Contact information for all of our providers can be found on our website under the Appointments tab.
3. How do I request receipts/superbill for my visits?
Please email admin@bbpsychiatry.com
Please include the dates of your appointment and provider’s name. Your receipts will be sent to Message inbox on Onpatient portal.
4. How do I get access to Onpatient portal? My link for Onpatient portal has expired?
Please email admin@bbpsychiatry.com
5. How do I request medication refills?
Please contact your provider directly via email or office phone. Contact information for all of our providers can be found on our website under the Appointments tab.
You will have to provide your name, medication names, doses you are presently on (include specific forms, e.g., liquid, tablet or capsule) and pharmacy name, address and phone number. Please allow two business days for the request to be processed. If this is an urgent request, please identify as such in the subject line of the email (e.g., “urgent request for medication refills”)
6. I have a clinical question and/or want to share sensitive information.
Please message your provider through the Onpatient portal. Please choose your provider when sending the message and allow two business days for response. If this is of an emergency, please do not wait and go to the nearest ER or call your county’s crisis line or 911.
If you do not have an access to Onpatient portal, please email admin@bbpsychiatry.com
7. I want to update my credit card information.
Please email admin@bbpsychiatry.com
Please note that your credit card on file will be automatically charged after your visits, unless you update the information beforehand.
8. I filled out Screening forms for my provider. What do I do now?
Please email the completed forms to admin@bbpsychiatry.com
9. I have a question about your office policy, fees and/or procedures.
Please email admin@bbpsychiatry.com
10. I filled out the Medication Consents and Release of Information form for my provider. What do I do now?
Please email the completed forms to admin@bbpsychiatry.com
11. How do I complete Release of Information form online for my provider at BBP to collaborate with my outside therapist or school?
Release of Information form can be filled out online on our website under the Forms tab.
When filling out the form, please write outside provider’s name and contact information. Outside provider may include your therapist, school or any other applicable entity/individual. Then check off the things you are allowing BBP provider to share with your outside provider.
Please note that if you are filling out this form for your dependent, please put your dependent’s name and have him/her sign the form along with you.
12. How do I complete Medication Consent form online for my provider?
Medication Consent form can be filled out online on our website under the Forms tab.
When filling out this form, you must list the names of the medications you have discussed with your provider, check off the answers to the questions in the middle of the form and initial to the right of these statements, and then sign below. Please check to make sure that the spelling of medication is correct.
Please note that if you are filling out this form for your dependent, please put your dependent’s name and have him/her sign the form along with you.